Wisconsin Unemployment Agency Contact Information

Wisconsin office of unemployment phone number (local): First time applicants for Wisconsin unemployment benefits must apply by calling the local unemployment office or completing an online questionnaire. Applicants cannot use the unemployment agency email address. The Wisconsin department of unemployment offers several telephone numbers for touch-tone phones:

  • Madison: (608) 232-0678
  • Milwaukee: (414) 438-7700
  • Toll-free phone number for unemployment agency: (800) 822-5246
  • TTY: (888) 393-8914

The Wisconsin office of unemployment phone number is staffed by claims specialists 7:00 am to 5:30 pm, Monday through Friday, and 7:30 am to noon on Saturdays. Even though telephone claims start with an automated system, all initial claims must be completed by a live claims specialist. If you call the phone number for unemployment agency during non-business hours, you may start your claim and then you will be directed to call back to finish the process. The Wisconsin agency for unemployment offers pre-recorded claims information 6:00 am to 7:00 pm, Monday through Friday, 9:00 am to 2:30 pm on Saturdays, and 9:00 am to 5:00 pm on Sundays.

The Wisconsin department of unemployment does not provide any benefits until the initial claim has been filed. Claims are not retroactive, so workers are encouraged to start the claims process as soon as possible after the last day of work. During the application process, you will need your social security number or Alien Registration Number for non-citizens, a Personal Identification Number (PIN), any applicable Wisconsin driver's license number, and your current mailing address. You also need to know the names, addresses, telephone numbers, first and last working dates, and reasons for unemployment for the past 18 months' worth of employers. The local unemployment office may also ask for the name and telephone number of your union hall if you are a skilled trades union worker.

After you have been approved for a payout of unemployment benefits, you must file a weekly claim to receive the money. The Wisconsin agency for unemployment system asks a series of questions that determine whether you are eligible to receive benefits for the prior week. Your weekly claim is not processed until all answers are recorded and the system provides a confirmation message.

At this time the Wisconsin unemployment agency email address can only be used to report fraudulent activities. It cannot be used to file a claim or submit documentation unless specifically requested by a claims specialist.

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