File a Massachusetts Unemployment Claim

If you've become unemployed through no fault of your own, you may be entitled to collect unemployment compensation through the Massachusetts Division of Unemployment Assistance (DUA). Once you've determined if you are eligible, you can file your unemployment claim in person or by phone.

Determine Your Eligibility

To be eligible for unemployment compensation, you must have lost your job through no fault of your own. If you quit your job or were terminated by your employer for a justifiable reason, you may not collect compensation unemployment insurance. Additionally, you must be actively seeking a job or training for a job through an approved program to submit an unemployment claim. If you are working part-time, you may still be eligible for partial compensation unemployment benefits.

Gather Required Information

Make certain that you have all of the information necessary for unemployment claims before you contact unemployment offices in person or by phone. You'll need the following:

  • Your social security number and year of birth
  • The social security number, date of birth and names of all dependent children
  • Your home address and telephone number
  • Information on whether you have previously filed a UI claim in any state including Massachusetts in the previous 12 months
  • The names and addresses of all employers from the previous 15 months as well as your last date of employment
  • The reason why you are no longer working or are working reduced hours

If you are not a US citizen, you'll need your alien registration number and you'll need to be able to demonstrate that you were eligible to work in Massachusetts during your last job and are eligible to work in the state currently

File Your Claim

Anyone who claims unemployment in Massachusetts must submit their first claim for unemployment during their first week of unemployment. When you are ready to contact unemployment offices to file your claim for unemployment insurance, you have two options. First, you may call the TeleClaim Center and file by phone. Anyone who claims unemployment for the first time by phone must call on a particular weekday specified by the DUA claims call schedule. The call schedule as well as the appropriate TeleClaim number for your location can be found on the TeleClaims website.

Initial unemployment claims can also be filed in person by visiting a One-Stop Career Center. You can find the center closest to your home by referencing the Career Center listings.

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